By visiting our website, you acknowledge that you are 21+ years of age.
Our products are intended for tobacco use only.
You must be of legal smoking age to buy or use products sold by Berkshire Bong Company.
Returns, Refunds and Exchanges Policy
Berkshire Bong Co. only accepts returns for store credit or product exchanges.
If you find that your item contains a manufacturing defect, we will exchange that item for a new one.
We reserve the right to refuse a return if item is suspected to not be in brand new condition.
1. Please email firstname.lastname@example.org to request a return.
2. Include the word RETURN and your order number in the subject line.
3. Please provide us with a brief description of why you would like to exchange the item.
If your exchange is accepted we will provide you with a return address. You are responsible for return postage.
Include in your package a signed letter stating the reason for your return and the original receipt.
Carriers & Turnaround
We only ship the US addresses at this time.
- For Domestic orders within the United States, you may select your level:
- USPS Priority • 2-3 days
- UPS Ground • 5-9+ days
Once your order is packaged and labeled, we will update your order with the tracking information via email.
Please be prepared to show delivery person valid ID to prove that you are over 21 years of age.
Ceramics are very fragile and can break in transit. Our packaging is designed and labeled to prevent risk of damage as much as possible, but accidents still happen.
Please inspect your package for damages before accepting delivery.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.